Complainant has filed the present Complaint in NCDRC alleging deficiency in service on the part of Opposite Parties and seeking written apology from the ITC Management as well as compensation of 3 crores for harassment, humiliation and mental trauma.
The New Act addresses consumer concerns arising from the digitization of the business environment. The Consumer Protection Act, 2019 (hereinafter known as "New Act") was passed by the Parliament on 06.08.2019 and obtained the assent of the President on 09.08.2019.
The Consumer Protection (E-commerce) Rules, 2020 (“Rules”) were notified by the Government of India on 20.07.2020. The Rules are intended to complement the Consumer Protection Act, 2020 (“Act”) to by regulating all e-commerce activities and transactions.
The National Consumer Disputes Redressal Commission has issued a notification stating that its registry will remain open on Saturday, i.e. July 18, 2020, to enable the litigants to file their Consumer Complaints.