ODR

It is imperative to mention that according to the National Broadband Mission, the aim of the government is to provide broadband access to all the villages by 2022 (report of the NITI Aayog Expert Committee on ODR). This will strengthen the digital infrastructure.

To relieve courts of cases relating to intermediaries, the government should have an elaborate grievance redressal process, starting with a designated ombudsman, mediation and later, adjudication.