NRAI

The levying of service charge by hotels and restaurants has been a contentious issue. Instead of letting customers decide whether they want to pay it or not, the charges are being forced on them

The Central Consumer Protection Authority established under the Consumer Protection Act, 2019, has issued guidelines to prevent unfair trade practices and protect consumer interest with regard to levy of service charge in hotels and restaurants. Now, the courts are examining the confusion over the issue.

Considering media reports and complaints enrolled by consumers on the National Consumer Helpline (NCH), the central government has convened a meeting of restaurant proprietors to discuss matters relating to service charges imposed by them.